Welcome

Amy Chang

EVP & GM @Cisco. Board member @ProcterGamble. Wife to a phenomenal husband. Total food pusher.

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Cisco Collaboration Summit 2020

Cisco Collaboration Summit 2020

All the collaboration industry analysts joined the Cisco team for a 3-day summit to see what Amy Chang and her team have been up to over the last year, and a sneak peek of what’s to come.

Our key takeaway is that Webex has evolved into a platform that can help organizations enable the digital employee experience.

Raul Castanon-Martinez, 451 Research

Cisco's collaboration portfolio is rock-solid.

Zeus Kerravala, ZK Research

Last week I attended ⁦@CiscoCollab ⁩Analyst Summit. Here are my thoughts on how the company is going to market and why it’s important. Platform, #AI, #Analytics and Security at the core for the Cisco BU heading forward.

Daniel Newman, Futurum

Key takeaways from Dave Michels of TalkingPointz:

  • Cloud pervasive.
  • Contact Center is a priority, and the strategy is comprehensive and differentiated.
    Workplace Transformation (the next chapter).
  • Cisco is thinking big. Its solutions are differentiated with a comprehensive approach to deployment, management, security, and more. Cisco is also thinking bigger than the traditional enterprise comms apps.
  • Cisco has assembled a very broad team and portfolio around #AI. An area they describe as over-hyped, yet under-estimated.
  • Everything is in motion. For example, I sense that most providers have shifted their focus away from UC/UCaaS to other areas such as messaging and meetings. Cisco had a aggressive road maps for all areas (or is comms one area?) — including devices.
  • Lots of Firsts: Cloud-First, API-First, and Customer-First.
  • Cisco intends to join the party for solutions aimed at firstline workers.

It was an excellent event. The entire collab leadership team was there, available, and open. The team intends to (and just might be able to) change the world of enterprise communications, collaboration, and customer engagement.