15 Apr Cisco Exec Taps Startup Skills in Battle Against Slack, Microsoft Teams – The Wall Street Journal WSJ
By Angus Loten
April 15, 2019 7:49 pm ET
Cisco Systems Inc. is turning to smart software in a bid to ward off a number of fast-growing rivals challenging its lead in the enterprise-collaboration market, which helps employees within an organization communicate with chat, videoconferencing and other tools.
Amy Chang, senior vice president of Cisco’s collaboration technology group, said a new generation of digital capabilities is transforming enterprise collaboration, citing the impact of cloud computing and machine learning, among other emerging tools.
That is forcing the more than 30-year-old tech company to think like “a giant startup,” Ms. Chang said: “We have to behave that way or we will not be in the market a decade from now,” she told CIO Journal.
A former global head of product at Google Analytics, Ms. Chang was tapped to lead Cisco’s collaboration business last May, when it acquired her relationship-intelligence venture, Accompany, for $270 million.
At Accompany, Ms. Chang and a small team of former Google engineers and developers built algorithms with machine-learning capabilities to automate the process of creating information-rich personal profiles by scouring countless public online sources.